Privacy Policy


Effective date: January 25, 2023

Wise, (“us”, “we”, or “our'') operates the website (hereinafter referred to as the ​“Service”).

This policy explains how we collect and process your data for your participation in the EU Direct Access Coalition in accordance with GDPR guidelines. Please read the information carefully and if you have any questions about how we protect or use your data, email us at [email protected] or [email protected]. For the purpose of the relevant data protection regulations, Wise is the “data controller” of your information. Our registered office is Wise Payments Limited, 6th Floor, The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, and our registration number is Z2976089. By signing the open letter, you agree to join the EU Direct Access Coalition to advocate for direct access to payment systems for non-banks in Europe. As well as agreeing to the collection and use of this data and information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Responsible Authority

The responsible authority who operates is Wise Payments Limited.

Information Collection and Use

We collect several different types of information for various purposes to provide and to improve the Service we provide to you.

Types of Data Collected

Personal Data

Personal data refers to any information that can be used to identify a specific individual, directly or indirectly.

When singing the open letter to the European Commission, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”), such as:

  • First Name
  • Last Name
  • Email
  • Company
  • Job Title
  • Country
  • Link to company logo

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

All information submitted through this website will be used to send email updates regarding the coalition and your company name and logo will be publicly displayed on this website and added to the letter when it is sent to the European Commission.

Tracking Cookies Data

Cookies are small files stored on your device (computer or mobile device). We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. 

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

The legal basis that we use (in accordance with applicable legislation) to collect and process your data in the UK and the EEA (European Economic Area)  is consent, which you grant when you sign the open letter. You can withdraw at any time.

Retention of Data

We will retain your data for as long as it’s necessary, unless it is no longer required by the relevant authorities, the European Commission and the companies in this coalition. We will only access your data internally on a need to know basis, and we’ll only access or process it if absolutely necessary. We will always delete data that is no longer required by a relevant law or jurisdiction.

Transfer of Data

We may transfer and store your data at a destination outside the UK and European Economic Area ("EEA"). It may also be processed by staff operating outside the UK and EEA who work for us or as one of our suppliers. By signing the open letter you agree to the processing of your personal data by Wise (Privacy Policy).

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

Depending on the applicable laws, you may have the right to access the information stored about you. Your right of access can be exercised in accordance with the relevant data protection laws. If you have any questions about the use of your personal information, please contact us. Under certain circumstances, you may have the following rights:

  • You have the right to be informed;
  • You have the right to rectification;
  • You have the right to erasure;
  • You have the right to restrict processing;
  • You have the right to data portability;
  • You have the right to object;
  • You have rights in relation to automated decision-making and profiling;
  • You have the right to withdraw consent to processing at any time by contacting us or unsubscribing from our mailing list using the unsubscribe link or in your account settings. Keep in mind withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal of consent;
  • You have the right to file a complaint with a supervisory authority or another public body that is responsible for the enforcement of data protection laws.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. These service providers only perform tasks on our behalf and are under a legal obligation not to disclose or use your Personal Data for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service. For example Google Analytics.

We use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Links to Other Sites

Our Services may, from time to time, contain links to and from the websites of our coalition partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

To keep up with changing legislation, best practice and changes in how we process personal information, we may revise this Privacy Policy at any time without notice by posting a revised version on this website. To stay up to date on any changes, check back periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]